QUALITY ASSURANCE
A six month attorney at MS&A is like a two year lawyer anywhere else. Our attorneys are from the beginning of their careers highly trained and continually mentored. They undergo a course of intense instruction with reading assignments, tests, and live mentoring, and are taught the fundamentals of work comp law and litigation skills.
Going forward, all associates are subject to relentless training, mentoring, and review. Each associate has a mentor who teaches and ensures continual development. We are in a constant process of investing in each other.
As part of our self-responsibility philosophy, we have an internal Quality Assurance team that audits our attorney’s files, to assess their work quality and ensure that we are meeting our client’s needs. The Quality Assurance team is comprised of a Senior Partner and a Quality Assurance Manager, who was previously a Claims Manager for a major TPA. The team will pick a sample of the attorneys files, both closed and open, and review the associates’ work in the following areas: